The vdR Group offers a complete service package to optimize the use, productivity, ROI and overall user adoption of your OpenText software through a three phases approach.
Enable - education and training
Assist - optimize your solution with our guidance and help
Manage - we take care of the day-to-day administration & maintenance
Operational Modeling is a first-step approach to help you optimize your search and use of an enterprise content management (ECM) solutions. Our services teams will work with you to identify how to best apply ECM to improve efficiency and productivity. Ultimately, we recommend an actionable road-map to identify the appropriate starting point for an implementation.
System Design involves the analysis, design, and configuration of the necessary hardware and software components to support your solution's architecture. The five major components of System Design include: the Information Model, Community Model, Security/Permission Model, System Integration, Workflow, and Technical Architecture.
Training & Learning
Our services team analyze your team's education and training needs, focusing on the key learning outcomes and timelines, and creating the right education plan. Plans can be developed for any phase of your pilot, implementation, roll-out, upgrade or refresher. We have a blended approach to learning combining mentoring, instructor-led courses, webinars and eLearning
Additional OpenText Services
- Custom Development Services
- Migration Services
- Implementation Services
- System Integrations